Policies

Only one coupon code is allowed per order. 

Verify address when placing order.  Delays in processing can occur if this information is incorrect.

Orders placed by 2 PM Arizona time, are considered placed the same day. 

Orders placed after 2 PM Arizona time, are considered placed the following day.

Weekends and major holidays are excluded from turn times.

We accept all major credit cards, Paypal, and Venmo as payment for orders.

Payments must clear before processing of order begins.

Current turn time: 7-10 business days (updated on: 8/7/2023)

We process orders Monday through Friday. Our normal turn time for processing orders is 7-10 business days.  During busier times such as holidays, sales, and new releases processing time can take 2+ weeks. 

Custom listings, when available, have a processing turn time of 15 business days.

We will always update our turn times on the first business day of the week.

Weekends and holidays are excluded from above turn times.

If you do not receive a shipping notification once the processing times have elapsed, please contact us via email to customercare@planningfromAtoZ.com 

If for some reason we can not meet the turn time promised when the order was placed, we will provide a revised shipping date.  You have the option to accept the revised shipping date, or decline and will be provided with information on how to receive your refund.

We offer sticker sheets on premium white matte and clear matte sticker paper depending on the specific listing.  The stickers on our sheets are kiss cut for easy use.

Our die cuts are made on white glossy sticker paper, while the decals are made from a waterproof material.  This allows the decals to come in contact with water without any damage.  Please make sure you are ordering the correct product for your needs.  We score the back of the die cuts and decals to easily remove the paper backing from the product.

We take pride in sending quality products to our customers.  If for some reason your package arrives with misprints or cut incorrectly please contact us as soon as you are able.

If you are missing items in your order, please contact us right away at customercare@planningfromAtoZ.com.

While we do everything in our power to print colors as seen on screen, colors may vary slightly depending on personal computer or device settings.

We ship all products in cardstock that is put into a cellophane bag before going into a mailing envelope.  This is done for full protection from elements to ensure items are received in pristine condition.

We offer $4 flat rate shipping for orders within the United States.  This option is for USPS first class mail without tracking to keep the shipping costs as low as possible.  Once your order reaches or exceeds $50 after discounts, shipping is on us!

If you would like a tracking option for your order, you may do so when checking out.  You assume the extra cost for tracking option. Please understand, that tracking does not expedite or guarantee delivery.

It is recommended that you upgrade to trackable shipping on orders of $75 or more.

We currently ship to the United States and Canada, and will continue to expand our international shipping options as the demand arises.  Canadian shipping is only available with tracking. Costs will be calculated at checkout.

Please make sure that your address is correct when placing an order.  Delays in processing can occur if this information is incorrect.  We are not responsible for lost packages due to incorrect address issues. If we receive a package back to the shop due to an incorrect address, it is the customer’s responsibility to cover the additional shipping expenses.

If you want to combine shipping for multiple orders, please contact customercare@planningfromAtoZ.com  within 24 hours of placing an order.  During sales and new release periods, there is no guarantee that combining of shipping is possible.

Once the package leaves our shop, we cannot guarantee shipping times.  Carrier turn times are out of our control.

Due to the COVID-19 Pandemic mail is taking longer than usual.  If it has passed 7 business days from anticipated delivery date, please inquire about a lost package.

Before inquiring, please verify:

• The address used at checkout is accurate.
• Confirm no one else in your home picked up mail already.
• Check with neighbors.  They may have received your items. 

If none of these results in finding your order, file a missing package claim here. (https://www.usps.com/help/missing-mail.htm)

Must cancel order within 24 hours of order submission.  We are a made to order shop, and as such we must have enough notice of cancellation before processing orders.  We strive to process orders quickly, so it is important if there are any changes or cancellation requests, those must happen within 24 hours to customercare@planningfromAtoZ.com. 

Any attempt to cancel via any other communication platform will not be allowed.

We want you to be satisfied with your order! If you are not satisfied for any reason, contact us upon receipt of your items.  

You have 5 business days from delivery date to contact us with any issues that arise.  In order to be eligible for a return or exchange, you must have prior authorization before sending the products back.  To obtain authorization, contact us via email to customercare@planningfromatoz.com.  

You have 30 days from the original date of delivery to return the approved items.  Please ensure the products are unused, in the original packaging, and the same condition in which you received them.  The original invoice is also required for proper returns and exchanges.

Items not eligible for return:

• Custom items
• Digital downloads
• Clearance items
• Gift Cards

Please note, unless the error of Planning from A to Z, all shipping expenses are at the cost of the customer. This includes the returned items, as well as any new order going out.

If the items being returned are valued over $75, we suggest using a trackable shipping option or purchasing insurance for the shipment. 

Once the returned items are received and inspected, we will send an email to verify the receipt of order and the status of the refund.

If receiving a refund, the amount of shipping on the original order will be deducted before the final refund amount is determined.

If your refund is not posted to your account within the time frame given in the refund email, first contact the credit card company that was used during the original purchase.  If no information can be provided, contact your bank directly.  After all options have been exhausted, contact customercare@planningfromatoz.com and we will work with you to figure out where the refund is.